This morning I called Leap Frog Customer Service. Kaedyn, who LOVES playing the Jewel Train application on his Leap Pad was complaining it was no longer there. So I looked, and sure enough it wasn't on the device OR the software I could load up off my account on the computer.
So riddle me this......... why?
I told him I would call them this morning and get it fixed. So I did. I called ...... and the call was completely frustrating....... left me completely unsatisfied.... and an unhappy customer! So I posed a letter to them and promptly sent it to the customer service email they have listed.
So I thought I would just add the update on this entry. I did hear back from Leapfrog and it did NOT make me a satisfied customer in the least ....
The Jewel Train that you mentioned on your first e-mail is a starter game, not purchased and these are not transferrable to another handheld.
If the app you are looking for was purchased and is not yet installed on a maximum of 3 apps, this should show under the On This LeapPad tab but if it was a starter game or included, it will not show on the On This LeapPad Tab.
Jewel Train (virtual) Starter Available 10/30/11 18081E00010B060A88A4
The status of the Jewel Train is starter which means that it was not purchased. If you can provide us the order # or any proof that you purchased this separately, we will be glad to double check this for you.
Should you have further queries, please let us know.
So in other words....... the fact that we had to replace my son's leap frog -we no longer the the "starter addition" of the Jewel Train EVEN THOUGH it was on the same device I was trying to put it on, just a mont or two before. It wasn't until the UPDATE that the Leapfrog went through that seemed to make it disappear. Whatever. It's a good thing my kids love the product ... or they would lose a customer for bad customer support.